Construction & Care Guidelines

Order Processing Steps

  1. Order Confirmation: Customer confirms order details.
  2. Material Procurement (within 2 days): Immediate notification if materials unavailable.
  3. Manufacturing: Custom production starts post procurement.
  4. Final Dispatch Approval: Contact by sales executive before dispatch.

Delivery Timeframes

Delivery Type
Estimated Duration
Standard Delivery
2–3 Weeks from dispatch
Peak Seasons / Unavoidable Delays
Updates will be communicated promptly

Shipping & Charges (Bangalore)

Floors
Additional Charges
Ground to 2 Floors
Free Delivery
Above 2 Floors
Additional charges apply (confirm during scheduling)

General Conditions & Support

  • Order Adjustments/Cancellations: Within 24 hours (Full refund). After procurement, charges apply.
  • Contact Support: support@kateandmark.in | 9916249992
  • Liability & Amendments: Communicated in writing clearly.

Order to Delivery Process

  1. Order Confirmation → Material Procurement
  2. Manufacturing Process Begins
  3. Dispatch Confirmation (Sales Executive)
  4. Dispatch and Delivery (2-3 Weeks)

We strive to ensure a smooth and transparent ordering and delivery experience.