Delivery & Order Processing Policy

Order Processing & Production

  1. Order Reconfirmation: Customer confirms order details.
  2. Material Procurement (within 2 days): Immediate notification if delays occur.
  3. Manufacturing (4-5 days): Starts within 3-6 days from confirmation.
  4. Quality Control (1 day): Ensures quality standards.
  5. Pre-Dispatch Verification: Final customer confirmation required.

Delivery Timeframes

Scenario
Expected Delivery Time
Standard Delivery
2–3 Weeks from dispatch
Peak Seasons or Unavoidable Delays
Up to 6 Weeks

Note: Estimated timelines are provided. Any changes will be communicated promptly via SMS or email.

Bangalore Shipping & Charges

Floor Level
Delivery Charge
Ground to 2 Floors
Free
Ground + 3 to Ground + 4 Floors
₹500 per delivery person
Beyond Ground + 4 Floors
₹250 per additional floor per person

Note: Charges apply for manual handling when lifts are unavailable at the delivery location.

General Conditions & Customer Support

  • Adjustments & Cancellations: Free within 24 hrs, charges apply after materials procurement.
  • Refunds: Processed within 7-10 days via original payment method.
  • Tracking & Updates: Regular email & SMS updates post-dispatch.

Customer Support

support@kateandmark.in

9916249992

Kateandmark reserves the right to make the final decision on policy ambiguities.

Order Fulfillment Flowchart

  1. Order Reconfirmation → Procurement
  2. Production Begins → QC Check → Packing
  3. Pre-dispatch Verification by Customer
  4. Dispatch and Delivery

For support, contact us:

support@kateandmark.in

9916249992