Warranty & Repair Services Policy

Warranty Coverage

Standard Warranty Duration

Warranty duration varies per product and upgrade specifications (refer to product details).

Coverage Scope

  • Structural integrity of wooden frames & joints.
  • Upholstery stitching & fabric durability.
  • Functionality of integrated mechanisms.
  • Specific components detailed per product.

Warranty Exclusions

Exclusion Category
Examples
Normal Wear & Tear
Cushion softening, fabric fading
Misuse / Improper Maintenance
Spills, harsh chemicals, sun damage
Unauthorized Alterations
Repairs or modifications by unauthorised personnel
Natural Variations
Colour or texture differences in wood/fabric
Handling & Relocation Damage
Damage from improper assembly, shifting, or moving

Warranty Claim Process

  1. Initiate Claim: Contact support at support@kateandmark.in or 9916249992
  2. Provide Evidence: Submit issue details with images/videos.
  3. Assessment: Verification within 5-7 business days.
  4. Resolution: Repair, replacement, or parts supply.

Repair Services

  • On-Site Repairs: Minor issues repaired at customer location.
  • Factory Servicing: Major repairs conducted at factory (charges communicated in advance).
  • Post-Warranty Repairs: Chargeable based on service extent.

Clear timelines & transparent communication assured.

General Conditions

  • Acceptance upon product purchase.
  • Detailed documentation maintained for claims.
  • Disputes resolved fairly by support team.
  • Policy changes communicated clearly online & via updates.

Customer Support

Email: support@kateandmark.in

Phone: 9916249992